Your right of cancellation

The "Law on the Implementation of the Consumer Rights Directive and the Amendment of the Housing Agency Act" entered into force on 13 June 2014. Here is our version for you:

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you have to inform us

Andrea Pfaff
Stuhlmannstraße 3
D-22767 Hamburg, Germany
phone: +49 (0) 171 - 127 06 89
fax: + 49 (0) 40 - 209 32 44 19

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract.

You can use our cancellation form template (you can download it here), however, it is not obligatory. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of your cancellation.

If you do not have a program for viewing PDF documents, you can download and install Adobe Reader for free here.

To observe the cancellation period, it is sufficient that you send us the notice of the exercise of the right of cancellation before the expiry of the cancellation period.

If you have any questions about the cancellation of sales, for a special way of processing your contract or other special wishes, just contact us. We will find a way.

Consequences of cancellation
If you wish to cancel this contract, we are required to refund all payments that we have received from you, including delivery charges (except for the additional costs of having a different form of delivery than our standard low-priced delivery), immediately and no later than fourteen days from the date on which the notice of cancellation of this contract has been received by us. For this refund, we shall use the same means of payment as you used in the original transaction, unless we have expressly agreed otherwise with you; in no case will we charge fees for this refund. We may refuse to pay the refund until we have the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us immediately and in any event, not later than fourteen days from the date, on which you informed us of the cancellation of this contract. The deadline is deemed observed if you send the goods before the expiry of the period of fourteen days.
Important: You bear the immediate costs of returning the goods. You only have to pay for a possible loss in the value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Exclusion of the Right of Cancellation
Our right of cancellation does not apply to contracts that are:

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded,
  • for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
  • for the supply of goods, when, due to their nature, these were inseparably mixed with other goods after delivery,
  • for the supply of alcoholic beverages, whose price was agreed at the time of the conclusion of the contract, but which cannot be delivered until 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence,
  • for the delivery of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery, and:
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.